Ĭongratulations on your successful upgrade of Issuetrak! Even though this isn't a new deployment of Issuetrak for you, please consider reviewing our Post-Deployment Configuration article. You can contact Support at 88 (US & Canada), +1 75 (International), or. Issuetrak Support will be happy to troubleshoot or assist you with your upgrade.

Take note of your findings and save the log file.Read the log and try to determine where the upgrade failed.Open Explorer and navigate to your Issuetrak distribution folder.If the root cause is unclear, proceed with the steps below: Something as simple as a misspelled server name can cause the deployment to fail. Get as much context from the IDM window as you can. This can cause damage to your instance of Issuetrak that can be difficult to repair. If the deployment of Issuetrak fails, do not repeatedly attempt to re-deploy without determining the root cause. The IDM will begin to carry out the upgrade, and its output at the bottom of the window will tell you what it's doing and whether it succeeded at each step. Under View Options, choose Show IDU Output.If you or your organization are interested in developing a web application that interacts with your Issuetrak instance, this would facilitate that goal. You can also choose to install the API at this stage.Under Deployment Options, decide what contexts to deploy, and whether to perform a backup of each site's respective database and web folder.Note that sites with the same version and build number as the current release are eligible to have the upgrade run against them. Select any number of sites with Pending status that you wish to upgrade.Sites that are eligible for upgrade will appear on the screen with a status of Pending.You may choose to use Windows authentication if your account has SQL admin rights, or simply enter the credentials for a SQL admin account.

The IDM will scan for existing sites, and will prompt for administrative SQL credentials.

Choose Upgrade an existing Issuetrak site.

Choose Continue to accept the Terms of Service and proceed with your usage of the IDM.

You will be prompted to accept Issuetrak's Terms of Service at this location.

Right-click the file and choose Run as Administrator.

Navigate to the Issuetrak distribution, then perform the following steps:

How to change location in idm