Hi, you for the screenshots. I completely understand how important it is for your store's systems and channels to be consistent and reliable, however, it does look like there are some problems with Facebook at the moment.

If this does not fix anything then please let me know and I will escalate your case to our technical team so they can continue to monitor the situation and the effect this has. Re-install the Facebook Sales Channel and attempt to connect.Īfter all these settings have been configured, please log out and log back in using a chrome browser and let me know how you get on and if you see anything strange along the way, be sure to include all the screenshots of each step so I can clarify it has been done with the technical team! Then you can remove 'Shopify' from your Business integrations ( ). One final thing that has helped is deleting the Facebook Sales Channel completely from Shopify. We also need to make sure the page is published (on facebooks side, the connection in the admin does not mean it is published):ġ. You should see the Shop tab again on your Page now. Click the Add a Tab button and click Add Tab next to the Shop option. Then click Templates and Tabs from the menu on the left.ģ. Click Settings at the top-right corner of your Facebook Page.Ģ. Next, please make sure you have enabled the Shop Tab:ġ. Click 'View Details' on Shopping and 'Apply Template'

Click 'Templates and Tabs' - If this section says anything but 'Shopping', click 'EditĤ. Go to the Facebook page you are an administrator forģ. Here's how you would find the section to check what page template is being used:ġ. I know you said it is but if you could forward on the screenshot, please. I can assure you we have all hands on deck working to fix this as quickly as possible and limit downtime as best we can but at this time we need to wait for the Facebook devs to get back to us with a fix. I have a few troubleshooting steps to go through that should help you out, some you may have done already but if you can send screenshots confirming everything then I can send it to our technical team to investigate further also.Ĭan you double-check your Facebook template is set to 'Shopping', if it is set to anything else, it will not work. I completely understand how important it is for your store's systems and channels to be consistent and reliable, however, it does look like there are some problems with Facebook at the moment.

Sorry to hear you are having trouble with the Facebook sales channel and I appreciate you reaching out about this. Thanks for reaching out here, and I'll be more than happy to help you out.

Refused to connect chrome